Microtalk Features
Tollfree Number
Let your customers call you for free and increase your brand recognizability.
Virtual number
Add multiple numbers at the backend of a centralized business number.
Click to Call
API integrated call button featured on the website and app allows customers to contact you directly.
Advanced Dialer
Advanced Dialer the dialing process with a progressive dialer reducing agent idle time.
Call Recording
Record inbound and outbound calls in real-time to listen to them later and maintain quality standards.
Be Omnipresent
Forward all customer calls to agents mobile numbers, as well as landlines to manage business calls from anywhere.
Mobile App Access
Exercise greater control and visibility over business calls to optimize customer support by integrating the contact center on your smartphone with ease of access.
Outbound IVR
Remind and notify customers about services, products, due dates, etc via automated outbound IVR.
Analytics Dashboard
Track call center performance and caller trends, through end-to-end monitoring, to drive valuable business insights with analytics dashboards.
Easy to Set-up and Activate
th a smart plug-n-play solution integrate your existing CRM software for easy access.
Agent’s Performance Insights
Track and record conversations between the agent and customer to gain deeper insights and analyze agents performance.
Call Routing
Call routing enables the available agents to answer the customer calls as the call routes to the free agents to reduce customer wait time.
Call Control
Queue the calls with mute, hold, and warm transfer, queue call back and voicemail features during customers’ wait time.
Real-time Data Insights
Receive actionable data insights on call performance, with call logs to enhance customer engagement to gauge the performance of agents.
Identify Quality Leads
Easily classify and nurture all quality leads to reduce the churn rate and offer streamlined customer engagement.
International Numbers
Get virtual numbers for multiple countries to optimize your business operations globally.
Number Masking
Ensure customer privacy and zero lead leakage with number masking solution where customer and agent details are hidden during a live call.
Increase Lead Generation
Ensure faster quality lead acquisition by receiving prospect details in real-time for engagement.