By bringing all communications services together, on a single cloud-based platform, every customer contact point can be managed professionally and with no call hand-off from one system to another, no calls going missing or have to call back on different numbers.
Adding or removing customer service agents is simple and immediate with just the click of a mouse.
Customer Service performance monitoring and resource planning is greatly simplified with a single source of communications Management Information.
By bringing together offices, factories, warehouses and mobile workers on a single platform, everyone is instantly reachable and any barriers to communication within the business are broken down.
With communication services delivered from the cloud, everyone is connected, wherever they are in the world. Connect international facilities to the system to enable communication between remote teams as easily as if they were in the same office.
Microtalk supports Bring Your Own Device (BYOD) requirements and allows users to download Apps to their smartphones and access Softphones from laptop browsers.
This enables users to have the same level of business phone system communication functionality at their desks as when they are on the factory floor, in the warehouse, working from home or travelling.
Users can communicate from wherever they can connect to the internet, giving free calls from everywhere. This is particularly beneficial for homeworkers, mobile workers and workers undertaking international travelling (who will benefit from free voice roaming).
WE OPERATE NATIONALLY AND INTERNATIONALLY TO SOURCE AND PROCESS THROUGH OUR manufacturing PLANT all TYPES OF STONE. MICROTALK HAS SUPPLIED US WITH HIGH QUALITY COMMUNICATIONS SERVICES FOR MANY YEARS TO BRING US CLOSER TO OUR CUSTOMERS AND SUPPLIERSPatrick Gormley, Director -