Microtalk's cloud communications services can be integrated with customer data bases to improve the level of service offered to guests.
Examples include automatically screen popping the guests' details from the customer database based on the Caller ID and click-to-dial functionality for back office customer service agents.
Important guests can be routed to the agents they have dealt with in the past or agents with the right skills for their query.
For hotel chains operating multiple sites it is possible for all sites to be brought together to appear as a single site with calls between sites as easy as within a site.
This is possible both within a single country and across multiple countries.
All phone-based customer contacts can be centralised in one location to get best resource utilisation and provide the best possible services to guests.
IP voice runs over your data network, removing the need for separate voice and data wiring in your buildings. This reduces infrastructure costs and with less cabling to experience faults, maintenance costs are also reduced.
IP voice also provides free calls between all sites (national and international) and the cost of calls to landlines and mobiles is lower (due to the IP connection to the public phone network).
DELIVERING RELIABLE COMMUNICATIONS TO CONNECTT GUESTS TO HOTEL SERVICES