Let Microtalk look after your communications so you can look after your guests.

  • Improve guests' experience when calling your hotel
  • Simplify building wiring and improve communications reliability
  • Reduce call costs.

Communications Solutions for Hotel & Hospitality

Integrate telecom services with customer data bases

Microtalk's cloud communications services can be integrated with customer data bases to improve the level of service offered to guests.

Examples include automatically screen popping the guests' details from the customer database based on the Caller ID and click-to-dial functionality for back office customer service agents.

Important guests can be routed to the agents they have dealt with in the past or agents with the right skills for their query.

Centralise phone-based service functions

For hotel chains operating multiple sites it is possible for all sites to be brought together to appear as a single site with calls between sites as easy as within a site.

This is possible both within a single country and across multiple countries.

All phone-based customer contacts can be centralised in one location to get best resource utilisation and provide the best possible services to guests.

Cut infrastructure and call costs with IP voice

IP voice runs over your data network, removing the need for separate voice and data wiring in your buildings. This reduces infrastructure costs and with less cabling to experience faults, maintenance costs are also reduced.

IP voice also provides free calls between all sites (national and international) and the cost of calls to landlines and mobiles is lower (due to the IP connection to the public phone network).

DELIVERING RELIABLE COMMUNICATIONS TO CONNECTT GUESTS TO HOTEL SERVICES

UNIFIED COMMUNICATIONS

Cloud Business Phone System

SIP Trunk

Cloud Contact Centre

Sales

  • Phone: +913366236623
  • Email:

Technical Support

  • Phone: +913366236623
  • Email:
  • Skype: support.microtalk

Address

  • 501 Shaila Tower, J1/16, Block - EP,
  • Sector V, Salt Lake,
  • Kolkata 700091, India

Location

© 2008-2020 Microtalk. All rights reserved.