Enabling heath care organisations to provide high quality patient care with a reliable communications platform.

  • Link patient records database with the phone system to automatically look-up patient records based on Caller ID.
  • Built-in patient information security (details below).
  • Powerful routing to connect patients with healthcare professionals.

Communications Solutions for Healthcare

Database integration

Microtalk's communication cloud supports the integration of communications services and patient details databases.

Manage incoming calls more efficiently by screen popping patient details based on looking up the Caller ID.

Support click-to-dial for outgoing calls directly from your patient database for staff calling patients e.g. to set consultation appointments.

Patient information security

The security of patient information is extremely important. The Microtalk communications cloud supports your interaction with patients and therefore the transit and storage of various forms of patient details.

Listed below are the security provisions currently provided for the different forms of communication of patient health information:

  • Microtalk Communications Cloud Data Centres - 24/7 Security, Restricted Access
  • Fax2email - Password Protected PDF Attachment
  • Conference Recording - Encrypted
  • Incoming Call Recording - Encrypted
  • Conference Recording - Encrypted
  • Outgoing Call Recording - Encrypted
  • Internal Call Recording - Encrypted
  • Recording Storage - Geographically Configurable to meet local legislation
  • Desktop Softphones (webRTC) - Encrypted
  • Call Detail Records - SSL & password protected portal

Powerful call routing

Connect health care professionals, patients and administration staff across multiple locations with free, seamless calling between sites and departments.

Connect staff to each other and to patients when they are at their desks or when they are mobile within healthcare facilities.

Cloud Contact Centre manages patient communications in a scalable manner with a full set of performance and monitoring tools to ensure consistent service delivery.

EVERY DAY WE RELY ON THE MICROTALK COMMUNICATIONS CLOUD FOR PAITENTS AND HEALTH CARE PROFESSIONALS TO EASILY CONTACT EACH OTHER

Fulham Bakecare -

UNIFIED COMMUNICATIONS

Cloud Business Phone System

SIP Trunk

Cloud Contact Centre

Sales

  • Phone: +913366236623
  • Email:

Technical Support

  • Phone: +913366236623
  • Email:
  • Skype: support.microtalk

Address

  • 501 Shaila Tower, J1/16, Block - EP,
  • Sector V, Salt Lake,
  • Kolkata 700091, India

Location

© 2008-2020 Microtalk. All rights reserved.