A full range of corporate-class features to transform your business communications

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    Cloud Phone System

    Services operate in the cloud and are delivered by Voice Over Internet Protocol (VoIP) over any internet connection anywhere in the world.
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    Home Worker

    Users working at home have the same functionality as if they were in the office (and there's no charge for calls).
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    Easy System Management

    The Cloud PBX is designed for easy self-management through a Secure Web Portal.
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    1:1 Extension:Outside Lines

    The system is fully Non-Blocking. Every incoming call and every outgoing call will always route - we don't try to manage or restrict capacity on the platform.
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    Configurable Audio Files

    Configure the system to give a professional image by customising the following audio files, which you can upload through the System Manager Portal:
    • Interactive Voice Response
    • Automated Attendant
    • Music on Hold
    • Message on Hold
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    Call Logging

    Full call logging comes built in as standard with the following features:
    • All incoming & outgoing calls logged
    • All call outcomes (not just connected calls)
    • Powerful search to find and filter calls
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    Standards Based

    The platform is built on open standards to provide high functionality and choice at lower costs:
    • WebRTC
    • SIP
    • Codecs: G711u, G711a, G729
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    HD Voice

    Experience crystal clear calls with HD Voice. This new technology improves the quality of each person's voice while reducing background noise (terminal equipment supporting HD Voice is required for this service).
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    Free Calls

    All calls between extensions (including desk phones, mobile Apps and PC Softphones) are free, wherever they are in the world.
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    Mobile Worker

    Free yourself from the office desk with our Mobile App. The Microtalk App gives mobile workers the same functionality as if they were sat at their office desk.
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    Highly Scalable Extensions

    The system supports 1 to 99,999 extensions
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    Configurable, Mixed Length Dial Plan

    The dial plan can be set up with 1 to 5 digits (i.e. 1 to 99999) for calling extensions, groups and features. The dial plan supports mixed length addressing e.g. 55 and 102 can be set up within the same plan.
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    Branch Office

    The system can be configured to segment users by different phone numbers to represent different offices or groups e.g. 2xxx for the USA office and 3xxx for the India office.
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    Low Cost International Calls

    We have great rates to 220+ countries. Any extension can call out using these rates, including roaming users and users staying in hotels (from the Mobile App or PC Softphone) to greatly cut the cost of keeping in tough while travelling
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    Automatic Phone Provisioning

    Portals support easy set up of IP phones - just enter the MAC code (on the base of the phone) in to the portal and the system does the rest
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    International Configurable Presentation CLI

    In order to comply with local regulations, improve answer ratios and improve missed call call-back ratios, different presentation CLIs can be configured for each country being called.
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    Multi-Office

    Services can be set up so that all users across different offices communicate as if they were all in one office.
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    International Office

    The services can be configures in multiple Microtalk data centre around the world to give your local users the best possible connectivity and functionality.
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    Virtual Extensions

    The system supports extensions without the need to plug in a phone - this gives access to unlimited configuration options such as additional mailboxes and customised routing.
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    Configurable Feature Codes

    As well as being accessed through software applications, the features can be activated through the dial plan (i.e. by dialling a number). This enables any device with a programmable button to be set up to easily access features.
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    Music / Announcement on Hold

    System Music on Hold or Announcement on Hold plays music or your own announcements to callers while they are on hold.
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    Secure

    • Phone login is secured through IP Restriction and Username & Password.
    • Portals are secured with SSL and individual Usernames and Passwords.
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    Power Key Support

    A graphical interface is provided for users or the System Manager to set up any programmable buttons on the desk phone (simply select from a drop down list of available features and services). Keys can be set up with single button access to features and extensions
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    Direct Dial Inward (DDI)

    Direct connection from an external number. There is no limit to the number of DDI numbers which can be assigned to an extension
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    Call Pick Up

    Three types of call pick up are supported:
    • Specified Extension
    • Specified Group
    • From Parking Pool
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    Call Forward No Answer

    If you don't answer your phone then the call is forwarded to any other destination (see Call Forward Routing). Can be enabled via Feature Code and User Portal.
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    Voice Mail

    Sophisticated voice mail supported include:
    • Personal Greeting
    • Email notification
    • Pick up by phone
    • External pick up
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    Configurable Presentation CLI

    The presentation CLI on outcoming calls is configurable for every user via the Management Portal.
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    3-Party Conference

    A user can easily add third party to a call in progress without the need to end the call and dial a conference bridge access number.
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    Call Transfer

    Both Blind Transfer and Consult Transfer are supported.
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    International Configurable Presentation CLI

    In order to comply with local regulations, improve answer ratios and improve missed call call-back ratios, different presentation CLIs can be configured for each country being called.
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    Extension-to-Extension Dial

    Dial any extension wherever they are in the world using any device (desk phone, Mobile App, PC Softphone).
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    Call Forward All

    Forwards all calls to your extension to any other destination (see Call Forward Routing). Can be enabled via Feature Code and User Portal
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    Call Forward Routing

    Routing to any device supported:
    • Extension
    • Voice Mail
    • Group
    • IVR
    • External Number (any number including landlines, mobiles and international
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    Voice Mail to Email

    Notification and delivery of voice mail messages to user's email
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    Hide Caller ID

    The option to hide the CLI presented on outgoing calls from each user is configurable.
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    Busy Lamp Field (BLF)

    Shows the status of other phones on the system. Available on phones which support this feature
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    Call Hold / Un-hold

    A user can put the live call on hold (e.g. to consult someone else by dialling another extension). The original caller can be retrieved through Un-hold.
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    1 to 6 Lines

    Every extension can support up to 6 lines for multi-line phones
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    Call Forward Busy

    Don't miss an important call - if you are on the phone then forward incoming calls to any other destination (see Call Forward Routing). Can be enabled via Feature Code and User Portal.
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    Call Park

    Call Park pools supported with whisper Pick Up Number.
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    Incoming CLI

    Full support for incoming call CLI presentation is provided (requires appropriate terminal equipment).
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    Do Not Disturb

    Caller hears ring-back tone but the phone does not ring. Configurable timeout supported for forwarding the call to voice mail.
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    Direct Station Select (DSS)

    Enables single button dialling to other phones. Available on phones which support this feature
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    Call Waiting

    If a user is on a call and a second call arrives then the user is notified of the second call by background tone, giving them the option to end or hold the first call and answer the incoming call.
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    Unlimited Incoming Numbers

    The Cloud PBX platform supports an unlimited number of Direct Dial In (DDI) local, national and international supported.
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    Porting

    Microtalk fully supports porting of your existing numbers in countries where porting is mandated by the regulator. Where porting is not part of the regulatory framework then Microtalk recommends and supports Network Call Forward.
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    Unlimited Timespans

    There is no limit to the number of timespans (times of day) within a Route.
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    Toll Free (Free Phone) Numbers

    We have Toll Free (Free Phone) numbers available to enable your customers to call you for free.
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    Unlimited Incoming Route Rules

    Each individual incoming number can be configured with its own routing rules.
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    Night Service

    Automatically change the routing of incoming calls when the office is closed.
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    Route Anywhere at Any Time

    Each individual Timespan supports routing to:
    • Extension
    • Voice Mail
    • Group
    • Next Level IVR & Auto Attendant
    • External Number (including landline, mobile and international)
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    International Numbers

    We have international city numbers in many countries around the world. Microtalk also offers International Toll Free Numbers (ITFN).
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    Numbers Hosted on Microtalk Cloud

    All your number are hosted on our cloud. Microtalk cloud supports multiple routes to the public networks for maximum reliability of your incoming calls.
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    Day of Week Routing

    Change incoming call routing of any number based on the day of the week.
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    City Numbers

    We have numbers available from many cities to give you a local presence to improve the image you present to your customers.
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    Unlimited Automated Attendant

    An Auto Attendant is useful for handling large numbers of calls in a highly efficient manner. Automated Attendants route incoming calls and take the load off employees. Your Cloud PBX supports an unlimited number of Automated Attendants.
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    Internal Extension Number

    An Automated Attendant can be addressed by both external DDI numbers and internal extension numbers.
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    Unlimited Automated Attendant Routing

    Each Automated Attendant may route calls to:
    • Extension
    • Voice Mail
    • Group
    • Another Auto Attendant
    • External Number (mobile, landline and international)
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    Unlimited DDI Numbers

    There is no limit to the number of DDI numbers which can be assigned to and answered by an Automated Attendant.
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    Unlimited Input Digit Length

    To make routing choices the caller can input any digit strings and digit strings within the same Automated Attendant can be different lengths.
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    Customisable Audio Messages

    The Administration Portal enables you to easily upload your own messages and prompts to be played to callers.
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    Unlimited Conference Bridges

    There is no limit to the number of Conference Bridges you can configure on your Cloud PBX.
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    Internal Extension Number

    Any Conference Bridge can be easily accessed using an internal Extension Number. This enables access to local and international conference bridges without any call charges.
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    Recording Saved in Personal Call Log

    If Conference Recording is enabled, every internal person who joins a conference has a copy of the conference recording automatically available in their personal call log (accessible via their PBX User Portal).
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    Unlimited DDI Numbers

    An unlimited number of external DDI numbers can be pointed at a Conference Bridge for external participants e.g. from multiple countries with local numbers.
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    Conference Recording

    Optional recording of all conferences is available.
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    Play Conference Recording

    The User Portal supports playing Conference recordings directly from the portal, without the need to download the recording file.
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    Unlimited Simultaneous Call Recording

    There is no limit to the number of calls which can be recorded at the same time.
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    Recording Based on Call Type

    You chose which calls to record (configurable per extension):
    Internal Incoming
    Internal Outgoing
    External Incoming
    External Outgoing
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    Play Recording

    Playing of the recording is directly supported through Cloud PBX Management Portal without the need to download files.
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    Record System Announcement

    Any User can dial the Record Announcement feature from their phone and instantly record a new announcement. This announcement is sent to their registered email address as an attachment. This announcement can then be uploaded by any user with System Administrator privileges and will go live immediately
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    Customer Defined Storage

    There are varying Data Protection requirements in different countries around the world. To enable regulatory compliance in your region, the Microtalk Cloud PBX supports storage on to Amazon Web Services (in any region) and your own servers (via FTP).
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    Conference Bridge Recording

    Recording can be selected for any Conference Bridge as a useful record of the meeting.
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    Download Recording

    Downloading of recordings is supported through the Cloud PBX Management Portal.
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    Recording Per Extension

    You chose which extensions to record.
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    Powerful Search Tools

    Recordings can be searched based on:
    • Source & Destination Number
    • Date & Time
    • External & Internal
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    Recording Stop / Start

    There are often requirements to record all calls but to not record certain confidential information within a call (for example the CVV code of a credit card may not be recorded in order to comply with Payment Card Industry rules).
    Recording Stop / Start features are available as dial-up Features Codes from any phone and as buttons in the Desktop Softphone (for easy use by Contact Centre Agents).
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    Real-Time Call Log

    Call Detail Records are updated as each call is completed in real-time, with no delays.
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    All Call Outcomes

    Calls with all call outcomes are saved i.e. calls which are Connected and calls which are Not Connected. This enables you to see missed calls in order to change the resourcing levels to answer missed calls during peak hours.
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    Search By Date Range

    On-line tools support searching and ordering by a specific date range (down to daily resolution).
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    Seven Data Fields

    Each Call Detail Record includes the following data fields.
    • Source Number
    • Dialled Number
    • Destination Number
    • Destination Name
    • Call Type
    • Call Start (Date and Time)
    • Duration (Seconds)
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    3 Months Call History On-Line

    Call Detail Records are available on-line (and for use with the included on-line search tools) for up to 90 days.
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    Search By all Call Sources

    On-line tools support filtering and ordering calls by their source e.g. a specific Extension User.
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    Search By Time Range

    On-line tools support searching and ordering by a specific time range (down to one minute resolution).
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    Download to Excel

    It is possible to download the last 90 days of Call Detail Records to Excel to store locally (should you require access to this data in the future). This feature is also useful if you wish to download a set of filtered results to share with the rest of the organisation e.g. missed calls for Customer Services to call back.
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    All Call Types

    The system stores data on all call types - Internal, External Inbound, External Outbound.
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    Search By Destination Number

    On-line tools support searching and ordering calls by destination number (both internal and external).
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    Time Zone Display

    The system supports connecting to the Microtalk communication cloud in different regions. It is possible to filter and display calls by a specific region if you have users connected in multiple regions.
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    Return Missed Calls

    All the details of incoming calls are recorded (including the Caller ID). This enables you to return any missed calls.

FAX

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    Fax-To-Email

    By configuring a Virtual Fax Machine in your System Administrator Portal you can instantly receive faxes on any DDI number and have them delivered as attachments to any email address.
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    Up To 10 Channels Per Virtual Fax Machine

    Never miss a fax due a busy fax machine - each Virtual Fax Machine can be configured to receive up to 10 faxes from 10 different senders at the same time.
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    No Software To Download

    Uses receive faxes by email there is no need to log on to any portals or download any software to receive and read the faxes.
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    Unlimited DDI Numbers

    There is no limit to the number of DDI numbers pointed at a Virtual Fax Machine. With one Virtual Fax Machine you can receive faxes from local numbers in multiple cities and from multiple countries.
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    Faxes Delivered As PDF Attachments

    Faxes are delivered as PDF attachments to emails. The attachments can be easily downloaded and stored as necessary on the user's local computer.
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    Fax Fail Notification

    There is the option to configure each individual Virtual Fax Machine to notify any email recipients of a failed fax receipt. The email includes the fax number of the sender when available. This gives the option of requesting retransmission from the organisation that attempted to send the fax.

Sales

  • Phone: +913366236623
  • Email:

Technical Support

  • Phone: +913366236623
  • Email:
  • Skype: support.microtalk

Address

  • 501 Shaila Tower, J1/16, Block - EP,
  • Sector V, Salt Lake,
  • Kolkata 700091, India

Location

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